Information we collect
We collect the information you choose to give us: your name, contact details (email, phone, or messaging handle), and the project details you share through our inquiry assistant or contact form. We also collect basic, non-identifying usage signals to understand which pages are useful.
How we use your information
We use your information to respond to your inquiry, prepare a project estimate, and provide support. Project inquiries are delivered to our team over Telegram so we can respond quickly.
The inquiry assistant
Our inquiry assistant is powered by a large language model hosted on Google Cloud Vertex AI. The messages you send in that conversation are processed to structure your project brief. Do not share passwords or sensitive personal data in the chat. You can always use the plain form instead.
Analytics and consent
We use Google Analytics 4 to understand aggregate traffic. It loads only after you accept analytics in our consent banner. If you decline, no analytics cookies or scripts are loaded. You can change your choice at any time through the privacy settings link in the footer.
Data security
We apply reasonable technical measures to protect your information from unauthorized access, loss, or misuse. No transmission over the internet is ever completely secure.
Third-party services
We rely on a small number of processors to operate the site (for example Google Cloud for the inquiry assistant and Telegram for lead delivery). They access your data only to perform their function and are not permitted to use it for other purposes.
Why we are allowed to process your data
Where the GDPR or a similar law applies to you, we rely on these bases. To answer an inquiry and prepare an estimate, we process your data because it is necessary to take steps at your request before entering a contract. To run and secure the site, we rely on our legitimate interest in operating a working, non-abusive service. For analytics and for the AI assistant, we rely on your consent, which is why neither runs until you allow it and why you can withdraw that permission at any time.
How long we keep it
Inquiries and the briefs built from them are kept for as long as we may still need them for the client relationship or to defend a legal claim, and reviewed periodically so that stale records are removed. Estimate records are kept alongside the inquiry they belong to. Assistant conversations are held only in memory for the length of the session and are not retained afterwards; only the brief you choose to submit is stored. Analytics data is retained according to the retention period set in Google Analytics. If you ask us to delete your data and we have no legal reason to keep it, we will.
Your rights over your data
Depending on where you live you may have the right to ask us for a copy of your data, to correct it, to have it deleted, to restrict or object to how we use it, and to receive it in a portable form. You can also withdraw consent for analytics or AI features at any time through the Privacy settings link in the footer, without affecting anything done before you withdrew it. To make a request, email [email protected]. We will respond within a month, and we may need to confirm your identity first. If you believe we have handled your data badly, you may also complain to your local data protection authority.
Where your data is processed
We are based in Bangladesh and the providers we rely on operate globally, so your data may be processed outside your own country, including outside the European Economic Area. The providers involved, what each one handles, and when it is used are listed on our Sub-processors page.
Cookies and browser storage
A full list of what we store in your browser, what each item is for, and how long it lasts is set out in our Cookie Policy. Nothing in an optional category is stored before you allow it.
Changes to this policy
We may update this policy from time to time. Changes are posted on this page with a new effective date.
Contact us
Questions about this policy? Email [email protected].